Orders & Shipping
COVID-19 CORONAVIRUS - NOVEMBER UPDATE
If you need a JagBag, we have plenty of stock here in the UK. Royal Mail is working well and delivery is usually within a couple of days.
INCREASE IN POSTAGE RATES
Prior to the problems caused by coronavirus we offered customers outside of the UK the choice of normal airmail delivery or a more expensive alternative which allowed you to track your order and delivery. In all our years of selling JagBags, we've never had more than a few go missing when sent by normal airmail and we;ve always made sure that customers receive a replacement order pretty quickly.
Unfortunately in the past six months we've had more orders go missing in transit than in the previous 10 years! So, we've had no choice but to remove the option for sending by normal air mail and now all orders will be sent by a trackable service.
We're sorry for this hike in overseas postage, it's the price we are charged by Royal Mail, we do not add anything on to what they charge. The upside to this is that you are able to see where your order is in the delivery chain. And chase your own postal service up if there's a delivery issue to your address!
EU and other EUROPEAN COUNTRIES
Deliveries to EU and European countries are taking a little longer than normal but there are no major delays
We can take orders from Australia now and we'll fulfill them from New Zealand. Please be
aware though that delivery can take up to 3 weeks or more
We're accepting orders and shipping from UK but delivery will take a little longer than usual -
around 3 weeks at the moment
We're happy to take orders from the US again and delivery times have improved to around two weeks
REST OF THE WORLD
Some countries are still affected by postal bans and long delays so please check with us
before you place an order and we'll advise on any problems with shipping
New Zealand is happily no longer subject to lockdown restrictions.
So, if you live in New Zealand and would like to order a JagBag we can deliver it to you from our office near Christchurch.
Delivery might be a bit slower than usual but that's all part of the new normal!
We aim to process orders and ship them out within 48 hours.
If there is going to be a delay in fulfilling any order then we'll let you know as soon as possible.
Orders to all UK postcodes are sent by Royal Mail 1st Class Delivery. Customers can also choose to pay extra to take Signed For and Special Delivery. All the options available are shown on the Checkout page. Unlike some companies, we don't charge extra for deliveries to the far flung areas of the UK. Royal Mail provide a pretty good service but deliveries may be subject to delays right now.
Cancellation, Refund and Returns
You may cancel your order and receive a full refund at any time before we ship it out to you. If, within 28 days of delivery, you decide the product is unsuitable, we will take it back and either offer an exchange or a full refund - no questions asked.
In the event of the goods being damaged in transit or found to be faulty on delivery, we will of course offer either a full refund or exchange for a similar item.
Travel goods are by their very nature, made to be used and sometimes will be given a hard life. With this in mind, we can't give an un-conditional guarantee but if you feel anything bought from us gives up the ghost prematurely within 12 months of purchase, let us know and we'll see what we can do by way of recompense. Fair wear and tear will be taken into account in claims of this type.
We like to be fair but sometimes JagBags are returned to us which have obviously been washed in hot water, with detergent, in a machine, fabric conditioner rinsed and finally tumble dried at a maximum setting. If you treat your JagBag this way, please do not ask for a refund.
We try to give the kind of service we like to receive ourselves when buying online. Sadly, we're only human and probably do make the odd mistake. If you feel we could have done better please let us know us and we'll do our best to resolve any issues amicably.