Orders & Shipping
We aim to process orders and ship them out within 48 hours.
If there is going to be a delay in fulfilling any order then we'll let you know as soon as possible.
Orders to all UK postcodes are sent by Royal Mail 1st Class Delivery. Customers can also choose to pay extra to take Signed For and Special Delivery. All the options available are shown on the Checkout page. Unlike some companies, we don't charge extra for deliveries to the far flung corners of the UK. Royal Mail provide a pretty good service but deliveries may be delayed for any number of reasons.
Delivery to European Countries
We have no problems in sending to Europe - BUT - please be aware that each country has it's own rules about what they charge for VAT and import duty. You may well be charged these extra fees before your postal service will deliver your order. Unfortunately we cannot tell you what the fees could be, you'll need to check with your own country's postal service. European delivery takes around 8 days.
Delivery to non European Countries
Delivery times to all countries vary. North American orders take around 12 days, New Zealand and Australia 16 days. Everywhere else on the globe - allow 21 days. We don't know how long it will be until your order actually arrives. Sometimes deliveries are made quickly but sometimes they take there own sweet time
We can't tell you when your delivery will arrive but we will provide a tracking number and you can use this to check on the progress of your order. We've sent thousands of JagBags all over the world and the global postal services have only ever completely lost 6. So in the highly unlikely event of your JagBag order not being delivered we'll offer either a refund you or send a replacement.
Cancellations and Refunds
You may cancel your order and receive a full refund at any time before we ship it out to you. If, within 28 days of delivery, you decide the product is unsuitable, we will take it back and either offer an exchange or a full refund - no questions asked.
In the event of the goods being damaged in transit or found to be faulty on delivery, we will of course offer either a full refund or exchange for a similar item.
Travel goods are by their very nature, made to be used and sometimes will be given a hard life. With this in mind, we can't give an un-conditional guarantee but if you feel anything bought from us gives up the ghost prematurely within 12 months of purchase, let us know and we'll see what we can do by way of recompense. Fair wear and tear will be taken into account in claims of this type.
We like to be fair but sometimes JagBags are returned to us which have obviously been washed in hot water, with detergent, in a machine, fabric conditioner rinsed and finally tumble dried at a maximum setting. If you treat your JagBag this way, please do not ask for a refund.
We try to give the kind of service we like to receive ourselves when buying online. Sadly, we're only human and probably do make the odd mistake. If you feel we could have done better please let us know us and we'll do our best to resolve any issues amicably.