Orders & Shipping
We aim to process orders and ship them out within 48 hours. However, this isn't always possible as JagBags are hand made and hand dyed and production might lag slightly behind demand! If you absolutely must have a JagBag by a certain date, let us know and we'll pull out all the stops to make sure we hit that date.
If there is going to be a delay in fulfilling any order then we'll let you know as soon as possible.
We're happy to send orders to all 4 corners of the globe - and often do! As well as the UK and Europe, we regularly supply JagBags to customers in the Middle East, Asia, North America, Australia and, of course, New Zealand.
Here is a bit more detail about our shipping.
Orders to UK postcodes are sent by Royal Mail 1st Class Delivery. Customers can also choose to pay extra to take Recorded Delivery, Special Delivery or Saturday Special Delivery. All the options available are shown on the Checkout page. Unlike some companies, we don't charge extra for deliveries to the far flung areas of the UK. Royal Mail provide a pretty good service and delivery normally takes between 1 - 3 days.
Orders for New Zealand and Australia
We make JagBags in New Zealand so if you order from New Zealand we'll try and send your order from New Zealand. Sadly though, this isn't always possible and sometimes stock is only available from Scotland. If we do have to send it from bonnie Scotland, we'll upgrade the postage to the faster International Tracked service so it's delivered as quickly as possible. We'll also let you know where your order is being sent from.
Rest of the World
We use Royal Mail Airmail for delivering orders to the rest of the world. A common question is 'How long does delivery take?' It's a good question but there's no hard and fast answer. Postal services all over the world seem to be getting slower. Here's a list of the approximate number of days orders take to reach various parts of the world:
This is for the standard Royal Mail Airmail service but it's also possible to send orders using the International Tracked - this aims to reduce the delivery time by about 3 days but that isn't guaranteed and the service does cost extra.
When you reach checkout, you will see all the delivery options and costs available for your order.
Cancellation, Refund and Returns
You may cancel your order and receive a full refund at any time before we ship it out to you. If, within 28 days of delivery, you decide the product is unsuitable, we will take it back and either offer an exchange or a full refund - no questions asked.
In the event of the goods being damaged in transit or found to be faulty on delivery, we will of course offer either a full refund or exchange for a similar item.
Travel goods are by their very nature, made to be used and sometimes will be given a hard life. With this in mind, we can't give an un-conditional guarantee but if you feel anything bought from us gives up the ghost prematurely within 12 months of purchase, let us know and we'll see what we can do by way of recompense. Fair wear and tear will be taken into account in claims of this type.
We like to be fair but sometimes JagBags are returned to us which have obviously been washed in hot water, with detergent, in a machine, fabric conditioner rinsed and finally tumble dried at a maximum setting. If you treat your JagBag this way, please do not ask for a refund.
We try to give the kind of service we like to receive ourselves when buying online. Sadly, we're only human and probably do make the odd mistake. If you feel we could have done better please let us know us and we'll do our best to resolve any issues amicably.